Right of exchange and return:

If you wish to return an order because it does not meet your expectations, please contact us before a return or return is arranged.

A right of return must be specially agreed in advance.

The following applies to all goods that are returned for return according to a special agreement:

1. the goods must in any case be returned new, unworn and in original condition including label(s), protective foil, adhesive and original packaging with warranty certificate, operating instructions and the invoice within 5 days. 

2. products that were available in our own warehouse when ordered and are still in their original undamaged packaging can usually be returned. Please understand, however, that we cannot take back products that we have ordered especially for you or products that are not in perfect condition or have incomplete or damaged packaging, or only against a previously agreed written fee.

The refund will be made after receipt of the return, within 14 days always to the bank account (IBAN and SWIFT-CODE) indicated by you to Uhrendeal GmbH for the refund.